Uber has faced a lot of criticism all over the world for either its unfair competition to taxi services or its mishandling of incidents. It was taken to court on many occasions. In New York, competitors have finally decided on a proposal to make Uber permit driver tipping.
The New York City Taxi and Limousine Commission, state that the new proposal will be disclosed in a few months and will force ride-hailing service that only use credit cards to allow passengers to tip drivers via the credit cards.
Uber’s response was rather positive.
We have not seen the proposal and look forward to reviewing it. Uber is always striving to offer the best earning opportunity for drivers and we are constantly working to improve the driver experience
Uber told The Verge in an interview. Uber has never explicitly stopped passengers from handing out tips to drivers but New York’s City Taxis allow tipping even when paying through credit card. This is done through the touchscreens they have in the cabs.
Uber, however, does not have a similar option. Lyft is a ride-hailing app similar to Uber and it started offering tipping service in 2012. Lyft told The Verge
We’ve always known that offering in-app tipping is the right thing to do, which is why we’ve offered it since our earliest days.
Lyft claims the tips alone amounted to $200 million since it was first offered. Uber had, however, discouraged its drivers for asking for tips but after a lawsuit had to soften its rules regarding such. They did this to maintain their stance that the drivers were independent contractors and so are free to ask/accept tipping as they see fit. As per Uber, tipping is not added into the app to prevent any biases developing in the drivers or passengers. If the proposal is brought to effect this could change Uber’s perception.