Apple today launched a worldwide replacement program for the USB-C charge cables that were shipped with the 12-inch Retina MacBook through June of 2015, as these cables can fail “because of a design issue.”
According to Apple, affected cables might cause the MacBook to not charge or to charge discontinuously when it is connected to a power adapter. Cables with the issue can be identified by their labeling, which reads “Designed by Apple in California. Amassed in China.” Redesigned cables have the same text, additionally include a serial number.
Apple is giving new, updated USB-C charge cables to MacBook owners with faulty cables at no cost. In addition to cables that shipped with the MacBook, the replacement program also includes faulty cables that were sold as standalone accessories.
Customers who supplied a valid mailing address when registering their item or purchasing it through the Apple Online Store will get their new cables automatically, while other eligible MacBook owners can contact Apple Support, find an Apple Authorized Service Provider, or visit an Apple retail store to get their cables replaced. Affected USB-C charge cables can be replaced under this program until June 8, 2018.
The Retina MacBook first went on sale in April of 2015, so the problematic cables were sold for approximately two months before an redesigned version was released.